Richemont Sales Manager, Luxury Channel

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers within customer organisations
• Set clear sales call objectives; develop and deliver presentations tailored to known interests, needs, and concerns of decision-makers; gather and analyze relevant information; and secure agreement to customer requirements statements
• Cultivate a personal network within the business sector and represent the organisation at industry events to obtain market intelligence and enhance organisational visibility and reputation
• Configure complex product-and-services solutions and associated contractual terms meeting customer mid- to long-term needs, incorporating input from internal specialists, and negotiate agreements within predefined commercial parameters
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms
• Control specific segments of business performance metrics, ensuring strategic alignment with financial goals; manage a portfolio of contracts and negotiate service-level agreements; plan, coordinate, and supervise activities related to major contracts
• Oversee implementation and maintenance of the CRM system, identifying and communicating opportunities for system improvement to enhance customer relationship management
• Implement and control compliance management for specific segments of external partners
• Develop product education courses to meet identified needs and improve performance
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and in-depth understanding of current and emerging regulations and industry best practices

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the role holder to handle the majority of situations and advise others
• Experience in general supervision of more junior colleagues

Skills

Experience

Extensive experience in sales channel management, strategic account development, or B2B sales within the luxury sector. Demonstrated ability to manage complex customer relationships, develop compelling solutions for enterprise clients, and mentor junior team members.

Education

Master's Degree or equivalent qualification in Business Administration, Business Management, Sales Management, or a related discipline.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.