Richemont Sales Manager

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Location
GenevaGenevaSwitzerland
Employment
Full-Time
Seniority
Manager
Department
Retail & Boutique Operations
Industry
High Jewelry
Posted
Mar 16, 2026

About Richemont

Richemont is a Switzerland-based luxury goods holding specialising in high-end jewellery, watches and accessories across multiple maisons. As a global luxury group, Richemont combines heritage craftsmanship with international retail and wholesale operations and offers career paths within individual maisons and central functions.

Cartier Geneva seeks Sales Manager to lead boutique team, drive KPIs, and deliver exceptional luxury client experiences.

Role & Responsibilities

  • Set, monitor, and track individual and collective sales KPIs to ensure performance targets are met
  • Lead daily and weekly business rituals (briefings, follow-ups, one-to-one sessions) with energy, focus, and clarity
  • Ensure excellence in client experience and retail operations, guaranteeing compliance and alignment with Maison standards
  • Act as a visible and inspiring floor leader, driving engagement, supporting teams, and providing real-time coaching
  • Provide active feedback and guidance during client interactions to enhance sales impact and storytelling
  • Collaborate closely with the Boutique Manager and Operations Manager to ensure flawless boutique performance
  • Conduct individual performance reviews and provide regular feedback, coaching, and development opportunities
  • Build and implement individual development plans (IDPs) and performance management plans (PMPs)
  • Identify and nurture talents within the team, ensuring strong succession planning
  • Monitor and analyze client satisfaction data (CER, FTR, CARE) to drive performance and elevate client experience
  • Support Sales Associates in developing and managing their client portfolios with focus on loyalty and retention
  • Supervise clienteling action plans and ensure personalized outreach aligned with client profiles
  • Lead follow-up actions to strengthen High Jewelry and VIC client relationships
  • Act as an ambassador of Cartier in the local community, embodying the Maison's values with elegance and confidence
  • Strengthen partnerships and build relationships that enhance the boutique's visibility and reputation

Qualifications

  • Proven managerial experience in a dynamic retail or luxury environment
  • Strong commercial and leadership acumen capable of inspiring and developing high-performing teams
  • Deep understanding of luxury client expectations and relationship-building
  • Hands-on leader with strong presence on the sales floor, leading by example
  • Excellent communication, coaching, and problem-solving skills
  • Minimum 5+ years of professional experience in the retail industry

Skills

Sales management and retail KPIs Floor leadership and team engagement Client engagement and data-driven decision-making Organizational and analytical abilities Business acumen and strategic thinking Inspirational leadership with empathy and confidence Coaching and mentoring abilities Client relationship management (CRM) Performance management and succession planning Luxury retail operations Clienteling and portfolio management

Experience

Minimum 5+ years of professional experience in the retail industry, preferably in a luxury or high-end retail environment, demonstrating proven managerial success and hands-on floor leadership.

Education

Not specified in source material; secondary or higher education in business, management, or related field is typically expected.

Workplace

The successful candidate will be located in Geneva, Geneva, Switzerland.

Culture

The workplace emphasizes artisanal excellence, discretion and client-centric service consistent with luxury maison standards. Teams operate within a structured, international organisation that values craftsmanship, long-term client relationships and professional development across maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Manager», «Retail Operations Manager», «Sales Team Leader», «Client Sales Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.