Richemont Sales Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Richemont
Richemont is a Switzerland‑based luxury goods group that owns and supports a portfolio of prestigious maisons in jewellery, watches, leather goods and writing instruments. As an employer it prioritizes craftsmanship, heritage and brand stewardship while operating through a global retail and wholesale network that demands exacting standards of client service and commercial discipline.
Richemont is hiring a Sales Manager in Dubai to lead boutique sales, client relationships and team performance.
Role & Responsibilities
- Drive boutique sales performance to meet and exceed revenue, conversion and average transaction value targets (monthly, quarterly, annual KPIs).
- Lead, coach and develop a high‑performing sales team through recruitment, performance management, coaching and regular training initiatives.
- Own clienteling activities and VIP client management to build long‑term relationships and repeat business; ensure exemplary standards of personalised service.
- Implement visual merchandising and store presentation standards in line with maison guidelines to maximise product appeal and sell‑through.
- Manage inventory, stock replenishment and loss prevention procedures; liaise with regional supply chain to optimise assortments and availability.
- Produce accurate sales forecasts, performance reports and market feedback for the regional management team; act on commercial insights to drive assortment and promotional decisions.
- Represent brand values in all customer interactions and ensure compliance with operational policies, cash handling and CRM usage.
Qualifications
- Proven track record in luxury retail sales with demonstrable achievement against targets.
- Previous people‑management experience, including coaching and performance management of sales teams.
- Strong commercial acumen with experience in forecasting, inventory control and KPI delivery.
- Exceptional clienteling and interpersonal skills; ability to build rapport with high‑net‑worth clients.
- Fluent business communication skills in English; additional language skills (e.g., Arabic) advantageous.
Skills
Experience
Typically 5+ years in luxury retail sales, with at least 2 years’ experience in a supervisory or managerial position within a boutique or department store environment. Demonstrable history of meeting sales targets and managing high‑value client relationships.
Education
Bachelor’s degree or equivalent in Business, Hospitality, Fashion, Retail Management or a related discipline preferred.
Workplace
This position is based in Dubai, Dubai, UAE.
Culture
Richemont cultivates an environment where heritage craftsmanship and commercial rigour coexist; employees are expected to uphold meticulous brand standards while contributing commercial insight. The company values collaboration across its maisons and offers a fast‑paced, client‑centric workplace for professionals committed to luxury retail excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Sales Manager», «Store Manager — Luxury Retail», «Client Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.