Richemont Sales Experience Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead business development for the boutique by creating and developing relationships through all client interactions
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
• Master strong knowledge of the boutique business and assess local market opportunities to implement proactive and effective sales strategy
• Implement effective client strategies to ensure development of genuine client relationships resulting in increased business opportunities
• Partner with Boutique leadership and team on CRM efforts such as client outreach, data capture, and repurchase rate
• Lead and promote networking activities for the boutique team
• Serve as point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and develop VIP client strategy
• Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions
• Collaborate with Boutique Management, Regional, and corporate partners to ensure boutique success
• Determine, communicate, and monitor individual and team KPIs alongside fellow Boutique Management
• Collaborate with all Corporate Departments (Retail, merchandising, marketing, etc.) to effectively communicate key messages and business opportunities
• Lead and/or delegate boutique projects as needed including inventories and audit preparation
• Partner with Operations Manager to ensure fluidity of operations and support management with controllable operating expenses
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
• Participate in daily setup and breakdown of the boutique for opening and closing as needed
• Motivate and support Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings
• Educate and inspire the boutique team with Maison knowledge and competitive landscape awareness
• Perform administrative and HR tasks including commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline
• Identify training and coaching opportunities for the sales team and partner with corporate partners to implement plans
• Lead the performance management process through regularly scheduled individual meetings and biannual performance reviews
• Assess potential and propose development opportunities in partnership with boutique management and HR
• Uphold Cartier standards by projecting an approachable and professional image in appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging personal and team expertise to foster a highly collaborative network

Qualifications

• Bachelor's degree in a business-related field (preferred)
• 8–10 years of management experience, especially in luxury retail or hospitality
• Required experience managing direct reports
• Previous experience with SAP (preferred)
• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills
• Strong understanding of client service needs and priorities
• Strong attention to detail with ability to handle multiple tasks simultaneously

Skills

Experience

8–10 years of management experience, particularly in luxury retail or high-end hospitality environments. Demonstrated success leading and developing direct reports, driving sales performance, and managing boutique operations. Proven track record of building and maintaining client relationships and implementing effective sales strategies in upscale retail settings.

Education

Bachelor's degree in a business-related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 115,000 to USD 140,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.