Richemont Sales Experience Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead the development of excellent client relationships by creating and celebrating memorable moments for boutique visitors and clients
• Drive sales and care service teams to consistently achieve or exceed sales targets and KPIs
• Master strong boutique business knowledge and assess local market opportunities to implement proactive and effective sales strategies
• Implement effective client strategies to ensure genuine relationship development resulting in increased business opportunities
• Partner with boutique leadership and teams on CRM efforts including client outreach, data capture, and repurchase rate optimization
• Lead and promote networking activities for the boutique team
• Serve as point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales and further develop the VIP client strategy
• Support sales and care service teams on escalated client matters to ensure optimal solutions
• Collaborate with Corporate Departments (Retail, merchandising, marketing, etc.) to communicate key messages and business opportunities
• Lead and delegate boutique projects including daily, weekly, monthly, and yearly inventories and audit preparation
• Partner with the Operations Manager to monitor and optimize controllable operating expenses
• Prepare regular sales reporting and analysis including monthly reports with qualitative business development insights
• Participate in daily boutique setup and breakdown for opening and closing as needed
• Motivate and support boutique staff through strategic brand communications and regular team meetings
• Educate boutique teams with Maison knowledge, competitive landscape insights, and industry news
• Perform administrative and HR tasks including commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline for the boutique
• Identify training and coaching opportunities for sales teams in partnership with corporate L&D partners
• Lead performance management processes through regularly scheduled individual meetings and biannual performance reviews
• Assess employee potential and propose development opportunities in partnership with boutique management and HR

Qualifications

• 8–10 years of management experience in luxury retail or hospitality
• Proven experience managing direct reports
• Bachelor's degree in a business-related field (preferred)
• Strong leadership and team development skills
• Excellent analytical, organizational, and interpersonal communication abilities
• CRM and sales strategy expertise
• Understanding of boutique operations and inventory management
• Experience with SAP (preferred)

Skills

Experience

8–10 years of management experience, with particular emphasis on luxury retail or hospitality sectors. Required experience includes direct management of sales and support teams, client relationship development, and boutique-level business operations. Demonstrated track record of achieving or exceeding sales targets and implementing effective client retention strategies is essential.

Education

Bachelor's degree in a business-related field is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 125,000 to USD 140,000 per annum.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.