Richemont Sales Experience Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Richemont
Richemont is a Swiss-based luxury goods group comprising several prestigious maisons across jewellery, watchmaking, leather goods and writing instruments. Renowned for artisanal craftsmanship and heritage marques, Richemont operates through semi-autonomous maisons that combine creative excellence with global retail networks.
Richemont — Sales Experience Manager, Hudson Yards, New York. Lead boutique client experience and drive luxury retail sales.
Role & Responsibilities
- Define and deliver the boutique client experience at the Hudson Yards location, ensuring service standards align with maison-level expectations.
- Lead, coach and develop the sales team to optimize client acquisition, retention and lifetime value through personalised clienteling strategies.
- Drive CRM adoption and use client data to build targeted engagement campaigns and bespoke service flows.
- Manage day-to-day store operations in collaboration with store leadership, including visual presentation, stock replenishment and loss-prevention protocols.
- Own sales performance and KPIs; analyse results, implement corrective actions and present regular performance reports to regional leadership.
- Partner with merchandising, marketing and after-sales teams to execute in-store events, launches and bespoke client experiences.
- Handle client escalations with discretion, protecting brand reputation and ensuring premium service recovery.
Qualifications
- Proven people management capability with experience coaching teams to meet luxury retail targets.
- Demonstrable expertise in clienteling and CRM-driven sales strategies.
- Strong commercial acumen with the ability to analyse sales metrics and translate insight into action.
- Impeccable presentation and interpersonal skills appropriate to a luxury retail environment.
- Ability to work flexible retail hours, including weekends and peak trading periods.
Skills
Experience
Minimum 5 years of progressive experience in luxury retail, including at least 2 years in a supervisory or managerial capacity, with a proven record of driving boutique sales and elevating client experience.
Education
Bachelor's degree preferred or equivalent professional experience; background in business, hospitality, fashion or related disciplines advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont cultivates a culture that values craftsmanship, discretion and long-term client relationships. The group encourages collaboration between maisons while preserving the creative autonomy of each brand, fostering a high-performance environment grounded in heritage and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Experience Manager», «Client Experience Manager», «Boutique Sales Manager», «Store Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.