Richemont Sales Experience Manager
- Seniority
- Manager
- Posted
- Mar 19, 2026
About Richemont
Richemont is a Switzerland-based luxury goods group that houses a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. Renowned for stewardship of heritage brands and dedication to craftsmanship, Richemont operates through a network of boutiques and global retail operations, balancing commercial rigour with a maison-driven focus on quality and client relationships.
Richemont seeks a Sales Experience Manager in Miami Design District to lead boutique sales, clienteling and team performance.
Role & Responsibilities
- Lead and coach the boutique sales team to achieve sales targets, KPIs and client retention objectives.
- Own the in-store client experience strategy, including VIP clienteling, appointment management and personalised service protocols.
- Translate brand visual merchandising standards into the boutique, ensuring product presentation and store layout reflect maison guidelines.
- Manage daily store operations: staffing, opening/closing procedures, stock integrity, loss prevention and POS/CRM workflows.
- Plan and execute boutique events, trunk shows and client activations in coordination with marketing and regional teams.
- Analyse sales performance and client data to produce actionable insights and forecasts; implement corrective plans when necessary.
- Act as the boutique ambassador for brand standards, training initiatives and cross-functional projects with regional management.
Qualifications
- Proven leadership ability with experience recruiting, developing and motivating sales advisors in a luxury retail environment.
- Exceptional interpersonal and presentation skills with a customer-first mindset and meticulous attention to service detail.
- Strong commercial acumen and comfort with targets, KPI tracking and basic P&L awareness.
- Availability to work flexible hours including evenings and weekends as required by boutique activity.
- Legal authorization to work in the United States.
Skills
Experience
Minimum five years of progressive luxury retail experience, including at least two years in a supervisory or managerial role with demonstrable results in sales growth, client acquisition/retention and team development.
Education
High school diploma or equivalent required; bachelor's degree in business, hospitality, fashion or a related field preferred.
Workplace
The successful candidate will be located in Miami, Florida, USA.
Culture
Richemont cultivates a culture rooted in respect for craftsmanship and maison heritage, where commercial discipline supports creative excellence. Employees operate in collaborative, cross-disciplinary teams that prioritise client relationships, artisanal quality and long-term brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Experience Manager», «Client Experience Manager», «Boutique Sales Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.