Richemont Sales Experience Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead business development and client relationship management through exceptional service and memorable client interactions
• Drive sales and care service teams to achieve or exceed sales targets and key performance indicators
• Master boutique business fundamentals and assess local market opportunities to implement proactive sales strategies
• Develop genuine client relationships through targeted client strategies and CRM efforts including client outreach and data capture
• Partner with boutique leadership on relationship management efforts to ensure store objectives are met
• Lead and promote networking activities for the boutique team
• Serve as point of contact for visiting stylists and coordinate press photo shoots in partnership with PR
• Develop Prestige Partnership strategies to increase prestige sales and advance VIP client strategy
• Support sales and care service teams on escalated client matters to ensure optimal resolution
• Determine and monitor individual and team KPIs in collaboration with boutique management
• Collaborate with corporate departments including retail, merchandising, and marketing to communicate key messages and business opportunities
• Lead or delegate boutique projects including inventory management, audit preparation, and operational initiatives
• Partner with Operations Manager to optimize controllable costs through monitoring, analysis, and strategic recommendations
• Prepare regular sales reporting and analysis with monthly qualitative business development assessments
• Participate in daily boutique setup and breakdown as needed
• Motivate and support boutique staff through strategic brand initiatives and team meetings
• Educate boutique team on Maison knowledge, competitive landscape, and industry developments
• Perform HR and administrative tasks including commission verification, scheduling, payroll, and overtime management
• Actively recruit and maintain talent pipeline for sales positions
• Identify training opportunities and partner with retail coaches and learning and development to implement coaching plans
• Lead performance management process through scheduled meetings and biannual performance reviews
• Assess staff potential and propose development opportunities in partnership with HR and career committees
• Uphold Cartier standards through professional appearance, manner, and positive boutique environment
• Create collaborative network leveraging personal and team expertise both in-person and via telephone

Qualifications

• 8–10 years of management experience, particularly in luxury retail or hospitality
• Proven experience managing direct reports
• Strong leadership skills with entrepreneurial spirit
• Excellent analytical, organizational, and interpersonal communication abilities
• Advanced understanding of client service needs and priorities
• Strong attention to detail with ability to handle multiple tasks simultaneously
• Ability to work effectively in fast-paced, evolving environment
• Intellectual curiosity and passion for continuous learning
• Collaborative approach with ability to foster united work environment

Skills

Experience

8–10 years of management experience in luxury retail or hospitality environments with proven success leading direct report teams. Experience managing boutique or multi-unit retail operations preferred. Demonstrated expertise in client relationship development, sales strategy implementation, and team performance optimization.

Education

Bachelor's degree in a business-related field is preferred.

Workplace

Benefits

Medical, dental, and vision programs; health savings accounts and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.