Richemont Sales Experience Manager
Richemont seeks a Sales Experience Manager in Atlanta to lead clienteling, team coaching and boutique sales performance for its maisons.
Overview
Richemont is a leading luxury goods group that houses a portfolio of distinguished maisons across jewellery, watches, leather goods and accessories. Known for craftsmanship, heritage brands and a multi-boutique retail presence, Richemont combines global scale with maison-level autonomy and a sustained focus on client service, creativity and long-term talent development.
Role & Responsibilities
- Define and deliver the in-store client experience strategy across assigned boutiques in the Atlanta market, ensuring alignment with maison standards and group directives.
- Lead and coach boutique sales teams to achieve revenue, conversion and average transaction value targets through advanced clienteling and consultative selling techniques.
- Own CRM and clienteling processes locally: ensure data quality, segmentation, targeted outreach and follow-up to maximise client lifetime value.
- Collaborate with visual merchandising, operations and marketing to implement product launches, promotional initiatives and in-store experiential events.
- Monitor sales KPIs, prepare regular performance reports and translate insights into actionable plans for the sales team and leadership.
- Design and deliver training programmes on product knowledge, service rituals, client approach and sales tools; mentor high-potential advisors.
- Manage the boutique’s client events and private appointments, coordinating logistics and VIP servicing to uphold brand standards.
- Ensure compliance with loss-prevention, inventory management and luxury retail governance policies; liaise with regional operations for audit readiness.
Qualifications
- Proven leadership experience in luxury retail: track record of driving sales and developing high-performing teams.
- Strong clienteling expertise with demonstrable success in CRM-driven acquisition and retention.
- Excellent interpersonal and presentation skills; confident representing maison standards to high-net-worth clients.
- Analytical capability to interpret retail KPIs and translate findings into commercial initiatives.
- Ability to manage multiple stakeholders (operations, merchandising, marketing) and execute seamless boutique activations.
- Flexibility to work retail hours, including evenings and weekends; ability to travel within the region when required.
Skills
Experience
Typically 5+ years in luxury retail sales with at least 2 years in a supervisory or managerial capacity; experience within watch, jewellery or high-end fashion maisons is highly advantageous.
Education
Bachelor’s degree preferred; equivalent professional experience in luxury retail will be considered.
Workplace
The role is situated in Atlanta, Georgia, USA. There are currently 31 open positions in Atlanta on Cerulean. Within Georgia, Cerulean currently features 38 open roles. Across USA, Cerulean lists 2.262 open roles — 71 of them newly added.
Culture
Richemont emphasises craftsmanship, respect for heritage maisons and a collaborative environment that nurtures specialist expertise. The group encourages internal mobility, professional development and a client-centred approach while maintaining high standards of service and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.