Montblanc Sales Associate

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Achieve individual sales targets and contribute to overall boutique results
• Process product exchanges and manage inventory control systems
• Maintain visual merchandising standards and assist with boutique presentation
• Execute the retail signature process to ensure exceptional in-store customer experience
• Record sales transactions in compliance with company systems
• Conduct inventory executions and reporting via the SOVIA tool
• Build and maintain customer relationships through the authorized Montblanc CRM application
• Provide responsive, high-level customer service including rapid resolution of complaints and inquiries
• Develop and maintain the customer database
• Manage professional text messaging communication with customers
• Maintain precise records of customer repairs, coordinate with After-Sales Service (SAV), and follow up with customers on repair status
• Protect and ensure professional use of customer data information
• Provide dedicated VIP customer assistance
• Prospect new customers and achieve CRM objectives and daily targets
• Prepare and update sales information; submit daily reports to management
• Report on visual merchandising compliance
• Support all operational processes to ensure positive audit outcomes
• Participate in all product training and develop expertise in product knowledge
• Demonstrate strong interest in self-directed learning regarding new products and brand heritage

Qualifications

• Demonstrated track record in retail sales or luxury boutique environments
• Proficiency with point-of-sale systems and CRM platforms
• Strong inventory management and organizational skills
• Excellent written and verbal communication abilities
• Customer-centric mindset with ability to deliver exceptional service
• Product knowledge development capability and commitment to training

Skills

Experience

Retail sales or customer service experience in a luxury goods environment is preferred. Prior boutique operations or high-end retail exposure is advantageous.

Education

Secondary education (high school diploma or equivalent) is required. Additional professional certification in retail or customer service is advantageous.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.