Richemont Sales Channel Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers within the customer organization
• Set clear objectives for each sales call and deliver tailored presentations to address the known interests, needs, issues, and concerns of decision-makers within the customer organization
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance visibility and reputation
• Configure complex product-and-services solutions and associated contractual terms that meet customer mid- to long-term needs, incorporating input from relevant internal specialists
• Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives
• Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement
• Implement and control compliance management for specific segments of the organization's external partners
• Develop product education courses to meet identified needs, improving performance and meeting business requirements
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and in-depth understanding of current and emerging regulations and industry best practices

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling the job holder to handle the majority of situations and advise others
• Experience in general supervision of more junior colleagues
• Demonstrated expertise in sales channel management, complex account management, and relationship development
• Proficiency in CRM systems and contract management
• Strong understanding of luxury goods sector and premium customer expectations

Skills

Experience

Extensive experience in sales channel management, complex account management, or similar senior sales roles within luxury or premium goods sectors, demonstrating the ability to advise others and manage sophisticated customer relationships and commercial negotiations.

Education

Master's Degree or equivalent professional qualification

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.