Richemont Sales Channel Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement channel sales strategies aligned with overall business objectives, identifying new business opportunities and setting performance targets
• Manage complex customer relationship plans for major accounts, identifying decision-makers and influencers within customer organizations
• Develop and deliver tailored presentations to customer stakeholders based on identified needs and concerns; gather competitive intelligence and secure customer requirements
• Cultivate professional networks within the business sector and represent the organization at industry events to enhance brand visibility and market reputation
• Configure complex product-and-services solutions incorporating input from internal specialists; negotiate agreements within commercial parameters and authorize proposals deviating from standard terms
• Manage pricing and terms negotiations with external strategic partners; deliver pricing projects aligned with financial goals
• Control and monitor business performance metrics for specific segments, ensuring strategic financial alignment
• Manage contract portfolios and negotiate service-level agreements for major contracts
• Oversee CRM system implementation and maintenance, identifying opportunities for system improvement
• Implement and control compliance management for external partner relationships
• Develop product education courses to improve team performance and meet business requirements
• Act as subject matter expert in technology, policy, and operational management; maintain external accreditations and stay current with industry regulations and best practices
• Ensure all activities align with company diversity and inclusion guidelines

Qualifications

• Master's Degree or equivalent education
• Extensive experience managing complex sales situations and advising colleagues
• Demonstrated experience in general supervision and mentoring of junior staff
• Expertise in channel sales management and relationship development
• Proven experience negotiating complex contracts and commercial terms
• Knowledge of CRM systems and customer relationship management practices
• Understanding of luxury market dynamics and brand heritage preservation

Skills

Experience

Extensive experience enabling the job holder to manage the majority of complex sales situations, advise colleagues on strategic matters, and supervise junior staff. Background in sales channel management, complex account relationships, and contract negotiation within a B2B or premium market environment is essential.

Education

Master's Degree or equivalent level of education

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.