Richemont Sales Associate

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Location
ZurichZurichSwitzerland
Seniority
Entry-Level
Posted
Mar 16, 2026

About Richemont

Richemont is a Swiss-based luxury goods holding company comprising a portfolio of maisons across jewellery, watches, leather goods and accessories. Renowned for its emphasis on craftsmanship, heritage and maison-led autonomy, Richemont offers a structured retail environment that balances artisanal values with global commercial discipline.

Richemont in Zurich is hiring a Sales Associate to deliver boutique-level client service and achieve sales targets.

Role & Responsibilities

  • Deliver exemplary, personalised service to private and walk-in clients, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and boutique sales targets through consultative selling, cross-selling and clienteling.
  • Manage client appointments, follow-up communications and post‑sales care using clienteling tools and CRM processes.
  • Operate point-of-sale systems, process transactions accurately and maintain cash-handling and reconciliation standards.
  • Ensure the boutique environment reflects brand visual standards: merchandising, inventory presentation and housekeeping.
  • Support stock management activities including receiving, replenishment, stock counts and shrinkage controls.
  • Coordinate with the wider team and maison specialists for events, trunk shows and VIP client experiences.
  • Adhere to brand policies, compliance procedures and exceptional service protocols at all times.

Qualifications

  • Previous client-facing experience in luxury retail or premium boutique environments; proven sales record preferred.
  • Strong interpersonal skills with a client-first approach and a demonstrated ability to build lasting relationships.
  • Commercial acumen with experience meeting measurable sales targets and KPIs.
  • Proficiency with POS systems and clienteling/CRM tools; comfortable with digital appointment and follow-up workflows.
  • Professional presentation and understanding of luxury brand standards; discretion when handling high-value clients and merchandise.
  • Fluency in the local language (German) and strong spoken English are highly desirable; additional languages an advantage.

Skills

Clienteling Luxury sales and consultative selling POS systems CRM / client management tools Visual merchandising Inventory control Cash handling and transaction reconciliation Microsoft Office (Outlook, Excel)

Experience

Typically 1–3 years of client-facing experience in luxury retail, jewellery or watch boutiques; demonstrable success meeting sales targets and managing high-value client relationships.

Education

Secondary education with a vocational qualification in retail, commerce or a related discipline preferred; relevant in‑house or brand training will be provided.

Workplace

The successful candidate will be located in Zurich, Zurich, Switzerland.

Culture

The Richemont retail environment values artisan heritage, meticulous standards and collaborative teamwork. Teams operate with a strong client-service ethos, continuous training and a focus on long-term client relationships and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Boutique Sales Consultant», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.