- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Chloé
Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.
Chloe Sales Associate serves as an ambassador for the Maison, welcoming guests and building long-term client relationships through exceptional service. The role encompasses client relationship management, omnichannel sales optimization, and operational excellence, with particular emphasis on personalized clienteling, CRM task execution, VIC/VVIC portfolio management, and maintaining impeccable store standards to drive business performance and customer satisfaction.
Role & Responsibilities
- Deliver exceptional customer service and develop long-term client relationships through personalized engagement
- Implement reach-out campaigns and utilize clienteling tools to complete CRM tasks within established timeframes
- Capture and maintain client data, track customer qualitative information, and manage VIC and VVIC portfolios
- Drive omnichannel sales performance and actively work toward individual and store sales targets and KPIs
- Participate in commercial activities and training programs established by boutique management
- Maintain impeccable store environment, back-of-house areas, and personal grooming standards
- Proactively communicate structural or maintenance issues to management to preserve luxurious store conditions
- Ensure exceptional after-sales service and client follow-up
- Implement all Richemont policies, guidelines, and standards for store and inventory management
Qualifications
- Demonstrated ability to deliver exceptional customer service
- Strong relationship-building and interpersonal skills
- Experience with CRM systems and clienteling platforms
- Knowledge of luxury retail or omnichannel commerce preferred
- Ability to achieve and exceed sales targets
- Familiarity with inventory management and retail operations
Skills
Experience
Prior retail or luxury customer service experience is preferred, with demonstrated success in building client portfolios and achieving sales targets.
Education
Secondary education or equivalent; retail or hospitality certification preferred.
Workplace
This position is based in Singapore, Central, Singapore.
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Culture
Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.