Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve and exceed monthly sales targets while maintaining exceptional customer service standards
• Greet and acknowledge every customer, providing personalized assistance and adapting approach to client needs and motivations
• Develop and manage client relationships through consistent follow-up, accurate data capture in CRM systems, and Maison-specific relationship initiatives
• Resolve client issues and concerns appropriately, escalating to management when necessary
• Participate in the merchandising, maintenance, and daily setup and breakdown of boutique displays and inventory
• Support in-store and offsite events, client networking initiatives, and special projects as assigned
• Comply with all security, operational, and inventory policies; actively participate in daily and annual cycle counts and audits

Qualifications

• 2–5 years of demonstrated experience in luxury retail sales
• College degree preferred
• Proficiency with MS Office; SAP knowledge preferred
• Computer and internet competency
• Excellent interpersonal and communication skills
• Strong attention to detail with the ability to multitask with precision
• Availability to work Saturday and Sunday consistently, plus one weekday

Skills

Experience

2–5 years of previous experience in luxury retail, with demonstrated ability to achieve sales targets and build client relationships in a high-end environment

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.