Delvaux Sales Associate

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Role & Responsibilities

• Manage and develop sales channels including direct sales and retail operations, implementing strategies aligned with overall business objectives
• Develop and implement relationship management plans for complex customer accounts, identifying and building connections with key decision-makers
• Set clear sales call objectives, deliver tailored presentations, and secure customer requirements agreements
• Cultivate a personal business network, represent the organization at industry events, and enhance brand visibility and reputation
• Configure complex product solutions and negotiate contractual terms meeting customer needs, escalating non-standard proposals as necessary
• Manage pricing and terms projects, negotiating with strategic partners on commercial parameters
• Monitor and control business performance metrics for specific segments, ensuring strategic financial alignment
• Manage a portfolio of contracts and service-level agreements, coordinating major contract implementation and maintenance
• Oversee CRM system implementation and maintenance, identifying improvement opportunities for enhanced customer relationship management
• Implement and monitor compliance management for external partners within assigned segments
• Develop product education courses to enhance team performance and meet business requirements
• Serve as a subject matter expert in luxury goods, policy, and industry best practices through continuing professional development

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience handling diverse business situations and advising colleagues
• Demonstrated experience in general supervision of junior team members
• Strong relationship management and complex account negotiation capabilities
• Proficiency in CRM systems and performance metrics analysis
• Subject matter expertise in luxury leather goods or related sector

Skills

Experience

Extensive experience enabling the job holder to deal with the majority of business situations and provide guidance to junior colleagues. Background in luxury goods retail, channel management, or complex B2B sales preferred.

Education

Master's Degree or equivalent professional qualification

Workplace

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.