Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Execute sophisticated sales techniques including cross-selling and upselling while maintaining adherence to luxury retail protocols and compliance procedures
• Develop and nurture a distinguished client portfolio through active clienteling practices, leveraging digital tools such as Become and Wise to personalize the customer experience
• Demonstrate comprehensive product expertise across all categories including jewelry, watches, and high-end accessories, including basic handling techniques, maintenance guidance, and craftsmanship knowledge
• Articulate the heritage, values, organizational structure, and market positioning of the Maison through compelling brand storytelling
• Manage after-sales service requests, warranty inquiries, and product care advice across all product categories with mastery of service protocols
• Ensure strict compliance with cash procedures, security protocols, anti-money laundering (AML) regulations, and operational safeguards
• Operate digital systems and applications including Become, Wise, and MyCatalog with proficiency to support sales and client management
• Maintain professional ethics, punctuality, confidentiality, and contribute to a collaborative, respectful team environment

Qualifications

• Proven experience in luxury retail sales, preferably within jewelry, watches, or haute horlogerie
• Comprehensive knowledge of luxury product categories, craftsmanship techniques, and heritage brand narratives
• Proficiency with point-of-sale systems, customer relationship management platforms, and digital retail tools
• Fluency in French and English
• Professional discretion and confidentiality standards befitting clientele at the ultra-luxury level

Skills

Experience

Prior experience in luxury retail sales environments is preferred, particularly within jewelry, timepieces, or accessories. Demonstrated ability to manage client relationships, execute sales transactions, and navigate compliance protocols is essential. Exposure to high-net-worth clientele and multi-category luxury product expertise is advantageous.

Education

Secondary education required; advanced training or certifications in luxury retail, gemmology, or horological expertise are valued but not mandatory.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.