Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Deliver outstanding customer service to every client, including greeting, product consultation, and after-sales support
• Develop and cultivate both new and existing client relationships through personalized service and CRM initiatives
• Accurately capture and maintain client data using available tools for follow-up and relationship building
• Adapt sales approach according to client needs, negotiate objections, and resolve client concerns with escalation to management as needed
• Participate in in-store and offsite events, networking initiatives, and product training activities
• Ensure compliance with all Group, Maison, and boutique security and operational policies
• Support daily boutique operations including setup, breakdown, merchandising, display maintenance, and inventory management
• Maintain professional demeanor and serve as a genuine Brand Ambassador for Cartier

Qualifications

• 2–5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of timepiece movements
• College degree preferred
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to manage multiple tasks simultaneously
• Genuine passion for the Cartier brand and commitment to Brand Ambassador standards

Skills

Experience

2–5 years of previous experience in luxury retail, service, or hospitality environment, with general knowledge of timepiece movements and ability to thrive in a fast-paced retail setting.

Education

College degree preferred.

Workplace

Benefits

Medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.