Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide exceptional customer service by greeting and acknowledging every customer, maintaining outstanding standards, and leveraging solid product knowledge
• Assist after-sales clients in accordance with Maison values and provide recommendations that enhance the client experience
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives
• Accurately capture and utilize client data for follow-up and relationship building using available tools
• Appropriately resolve client issues and concerns, escalating to management when needed
• Participate in in-store and offsite events and networking initiatives in partnership with management
• Comply with all security and operational policies and procedures for the Group and boutique
• Assist with daily set-up, breakdown, and maintenance of boutique displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to ensure successful audits
• Support special projects including price changes and back office responsibilities

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of timepiece movements
• Proficiency with MS Office
• SAP knowledge preferred
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to handle multiple tasks simultaneously
• Availability to work retail hours including weekends and travel for trainings and events

Skills

Experience

2 to 5 years of previous experience in a luxury retail, service, or hospitality environment, with demonstrable success in customer-facing roles and sales achievement.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.