Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets while providing outstanding, personalized customer service that reflects Cartier's brand standards
• Cultivate new and existing client relationships through exceptional service, effective CRM data capture, and participation in in-store and offsite events
• Maintain comprehensive product knowledge of timepiece movements and luxury accessories, staying current with industry news and competitor positioning
• Resolve client concerns and objections with professionalism, escalating complex issues to management as appropriate
• Assist with daily boutique operations including setup, breakdown, merchandising, display maintenance, and inventory management
• Participate actively in cycle counts and annual inventories to ensure audit readiness and operational accuracy
• Support special projects including price changes, back-office responsibilities, and promotional initiatives as needed

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of timepiece movements and luxury products
• Proficiency with MS Office; SAP knowledge preferred
• Fluency in computer and internet technologies
• Demonstrated excellence in interpersonal and communication skills
• Strong attention to detail with ability to manage multiple tasks simultaneously

Skills

Experience

2 to 5 years of professional experience in luxury retail, service, or hospitality environments, with demonstrated success in customer-facing roles and sales achievement.

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.