Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide exceptional customer service through greeting and acknowledgment of every client, maintaining outstanding standards and comprehensive product knowledge
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management on client development plans
• Consistently and accurately capture client data for follow-up and relationship building using available tools
• Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations that enhance client experience
• Appropriately resolve client issues and concerns, escalating to management as needed
• Participate in in-store and offsite events, networking opportunities, and client relationship building initiatives
• Ensure compliance with all security and operational policies and procedures for the Group, Maison, and boutique
• Assist with daily set-up, breakdown, and maintenance of the boutique, reporting maintenance issues
• Support merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to ensure successful audits
• Support special projects including price changes and back-office responsibilities as needed

Qualifications

• College degree preferred
• 2 to 5 years of previous experience in luxury retail
• Proficiency in MS Office; SAP knowledge preferred
• Ability to work in fast-paced retail environment
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to handle multiple tasks simultaneously and with precision
• General knowledge of timepiece movements preferred
• Additional language skills a plus
• Availability to work retail hours including weekends and travel for trainings, client events, and conferences

Skills

Experience

2 to 5 years of previous experience in luxury retail

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.