Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Deliver exceptional customer service by greeting and acknowledging every customer, maintaining outstanding standards, and providing comprehensive product knowledge
• Manage the complete customer journey, including after-sales support and client relationship nurturing
• Adapt sales approach based on client needs and motivations, and adeptly negotiate objections
• Cultivate new and existing client relationships through exceptional service and CRM initiatives in partnership with management
• Accurately capture and maintain client data for follow-up and relationship building using available tools
• Resolve client issues and concerns, escalating to management as appropriate
• Participate in the planning and execution of in-store and offsite events and networking activities
• Comply with all security and operational policies and procedures for the Group, Maison, and boutique
• Assist with daily boutique set-up, breakdown, and maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare for successful audits
• Support special projects including price changes and back-office responsibilities

Qualifications

• 2 to 5 years of previous experience in luxury retail
• College degree preferred
• Ability to work retail hours including weekends consistently
• Genuine Maison Ambassador mindset
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to handle multiple tasks simultaneously and with precision
• Self-starter with team-player approach

Skills

Experience

2 to 5 years of previous experience in luxury retail, with demonstrated ability to consistently achieve sales targets and provide exceptional customer service. Must be able to work Saturday and Sunday consistently in addition to one weekday.

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 29 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.