Watchfinder & Co. Sales Associate

About Watchfinder & Co.

Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.

Role & Responsibilities

• Host clients and stakeholders with personalized customer experience and attentive service
• Develop and grow a personal clientele through effective consultative selling and proactive CRM outreach
• Introduce and promote Watchfinder's diverse service offerings, including part-exchange programs, while maintaining exceptional client satisfaction
• Conduct timepiece appraisals for part-exchange transactions, ensuring all processes are followed accurately
• Possess comprehensive knowledge of Watchfinder's history, product range, services, and brand partnerships
• Serve as an effective brand ambassador both within the boutique and in the wider community
• Maintain boutique standards in alignment with global operating procedures and aesthetic expectations
• Contribute to the boutique team dynamic through collaborative problem-solving and organizational support

Qualifications

• Background in sales, hospitality, or customer-facing roles preferred
• Demonstrated team player with exceptional interpersonal and communication skills
• Strong understanding of luxury client experience, etiquette, and human behavior
• Result-oriented, driven, accountable, and reliable professional
• Excellent organizational skills with ability to manage multiple tasks efficiently
• Creative, curious, and versatile with empathetic approach to client relations
• Polished demeanor with ability to maintain sophisticated conversation
• Eagerness and enthusiasm for continuous learning and professional growth

Skills

Experience

Background in sales, hospitality, or customer-facing service environments is preferred. Experience with luxury goods or high-value retail transactions is advantageous but not required for candidates demonstrating strong interpersonal acumen and sales aptitude.

Education

High school diploma or equivalent required; some college education or retail certification preferred but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 29 per hour.

Benefits

Medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) retirement plan with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.