Richemont Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $26–29/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 28, 2026
About Richemont
Richemont is a leading global luxury goods group headquartered in Switzerland, comprising prestigious fashion, jewelry, and watchmaking brands. The conglomerate operates a portfolio of iconic maisons including Cartier, Van Cleef & Arpels, IWC, and Chloé, among others. Richemont maintains a commitment to artisanal excellence, innovation, and delivering exceptional customer experiences across its retail network worldwide.
Richemont Sales Associate position in New York's Soho boutique offering $26–$29/hr plus commission and overtime eligibility.
Role & Responsibilities
- Consistently achieve and exceed monthly sales targets as directed by management
- Deliver exceptional and personalized customer service by greeting, acknowledging, and assisting every customer with professionalism and product knowledge
- Manage after-sales client support in accordance with Maison values and brand standards
- Cultivate and develop new and existing client relationships through relationship-building initiatives and CRM tools
- Accurately capture and maintain client data for follow-up communications and relationship management
- Resolve client issues and concerns appropriately, escalating to management as needed
- Participate in in-store and offsite events, networking initiatives, and client engagement activities
- Ensure compliance with all security, operational, and procedural policies for the Group and boutique
- Assist with daily boutique set-up, breakdown, and maintenance of displays and back-stock inventory
- Actively participate in daily and annual inventory cycles and audits to ensure accuracy and audit readiness
- Support special projects including price changes and back-office responsibilities as assigned
Qualifications
- 2 to 5 years of previous experience in luxury retail
- College degree preferred
- Ability to work Saturday and Sunday consistently in addition to one weekday
- Excellent interpersonal and communication skills
- Strong product knowledge and customer service orientation
- Demonstrated ability to work in a fast-paced retail environment
- Proficiency with MS Office and general computer literacy
- Availability to work retail hours including weekends and to travel for trainings, client events, and conferences
- Professional demeanor and genuine brand ambassadorship
Skills
Experience
2 to 5 years of previous experience in luxury retail with demonstrated sales achievement and client service excellence. Must be able to work Saturday and Sunday consistently in addition to one weekday. Availability to work retail hours including weekends and to travel for trainings, client events, and conferences is required.
Education
College degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 26 to USD 29 per hour.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program.
Culture
Richemont retail environments cultivate an atmosphere of refined elegance and personalized service. Associates are encouraged to embody the brand's heritage and commitment to craftsmanship while fostering meaningful connections with discerning clientele. The workplace emphasizes professional development, teamwork, and a genuine passion for luxury goods and client satisfaction.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Luxury Sales Professional», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.