Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Deliver sophisticated consultative selling to Richemont's discerning clientele in a high-jewelry and fine watchmaking context
• Drive new client acquisition and cultivate existing relationships within the luxury market segment
• Manage customer traffic, reception, and in-boutique experience including event-based entertainment and networking activities
• Support clients through bespoke commissioning processes for custom high jewelry and fine watchmaking creations
• Execute modern retail strategies encompassing e-commerce, distance sales, virtual sales presentations, and omnichannel client engagement via proprietary platforms such as the MyClients application
• Maintain personalized VIP client relationships and cultivate local business networks through community engagement and event participation
• Execute administrative responsibilities including customer database management, inventory preparation, and related operational tasks
• Participate in local networking initiatives, community events, and digital sales presentations to extend market reach

Qualifications

• Completed vocational training or equivalent customer service background
• Demonstrated interest in luxury goods and the jewelry/watchmaking sector
• Excellent communication skills and professional bearing
• Fluent German and English language proficiency; additional languages advantageous
• Proficiency with digital client engagement tools, CRM applications such as MyClients, click-and-collect systems, and e-commerce platforms
• Evidence of curiosity and adaptability in implementing innovative sales methodologies

Skills

Experience

Sales experience is preferred, particularly in customer-facing or service-oriented environments. Experience within the luxury sector, jewelry, or watchmaking is advantageous but not required; the employer welcomes career transitions from related service industries.

Education

Completed vocational training in retail, customer service, sales, or a related discipline. Career changers from customer-oriented sectors will be considered.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.