- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- €33,500–35,500/year
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
The Sales Associate supports sales performance, personalised client service, after-sales support, stock management, visual merchandising, cash operations and boutique security at Richemont in Milan. The role follows the CCNL Commercio and offers a salary range of €33,500–€35,500, a commission scheme, €8 meal vouchers per working day and welfare benefits.
Role & Responsibilities
- Contribute directly to the boutique’s sales targets.
- Assist clients with customer service needs while maintaining the brand’s high standards.
- Build strong client relationships and deliver outstanding service in a welcoming environment; greet and acknowledge every customer, maintain high standards, and develop solid product knowledge.
- Adapt the approach to each client’s needs and motivations.
- Support after-sales clients in accordance with Maison values and provide recommendations that enhance the client experience.
- Provide feedback on merchandise processing and replenishment; participate in receiving and monitoring floor stock.
- Participate in boutique visual merchandising in line with required guidelines.
- Assist with floor moves, merchandising, display maintenance and store housekeeping, including cleaning products and displays.
- Assist with inventory, including stock counts and special projects as needed.
- Complete boutique price changes when required.
- Support sales transactions and maintain accurate cash records at the boutique register.
- Follow company policies, procedures and practices.
- Apply discounts and gratuities under the Boutique Manager’s supervision.
- Comply with safety regulations and boutique operating and security procedures.
- Maintain awareness of all product knowledge information.
- Master the brand’s sales techniques through the training received.
- Attend required training.
Qualifications
- Extensive previous experience in luxury retail in a customer-facing, sales-focused role.
- Fluency in Italian and English is mandatory.
- Proven experience designing and delivering personalised client experiences inside and outside the boutique.
- Excellent interpersonal and communication skills.
- Confidence handling high-value transactions.
- Strong understanding of customer service needs and internal and external customer priorities.
- Strong attention to detail and the ability to handle multiple tasks simultaneously and precisely.
- Self-starter with a team-oriented approach.
Skills
Experience
Extensive previous experience in luxury retail in a customer-facing, sales-focused role; proven experience designing and delivering personalised client experiences inside and outside the boutique.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 33,500 to EUR 35,500 per annum.
Benefits
Commission scheme; €8 meal voucher per working day; welfare benefits; CCNL Commercio.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.