Richemont Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Apr 22, 2026
About Richemont
Richemont is a Swiss luxury goods group that owns and manages a portfolio of high-end maisons across watches, jewellery, leather goods and fashion, alongside selective retail platforms. The group combines heritage craftsmanship with global retail and wholesale operations, supporting maisons that prioritise artisanal excellence, long-term client relationships and elevated in-store experiences.
Cartier Sales Associate in Macau SAR – Join Richemont to deliver luxury retail excellence and drive sales in fine jewelry.
Role & Responsibilities
- Deliver an elevated Cartier boutique experience for all clients, aligned with the Chez Cartier service philosophy
- Consistently meet individual and boutique sales targets through optimized client interactions and strategic product recommendations
- Register and maintain accurate client information in compliance with data standards, supporting prospect, purchase, and service client management
- Execute the seven Chez Cartier Signature Gestures to highlight brand differentiation and reinforce luxury positioning
- Build and nurture long-term client relationships through strategic engagement plans and clienteling activities to maximize loyalty and repeat purchases
- Ensure timely follow-up of all client complaints and service inquiries to maintain satisfaction and resolve issues professionally
- Maintain a clean, welcoming boutique environment with well-executed visual merchandising aligned with brand standards
- Adhere strictly to operational procedures and execute boutique openings, closings, and daily operational tasks efficiently
- Support colleagues with their sales activities and client interactions to ensure collective performance of boutique targets
- Provide regular feedback and contribute to continuous improvement initiatives within the boutique
Qualifications
- Proven experience in luxury retail or high-end customer service
- Demonstrated ability to achieve and exceed sales targets consistently
- Strong interpersonal and communication skills with a client-centric mindset
- Ability to build and maintain long-term client relationships
- Proficiency in clienteling systems and CRM platforms
- Attention to detail and commitment to maintaining boutique standards
- Ability to work collaboratively within a team environment
Skills
Experience
Minimum 2–3 years of experience in luxury retail, fine jewelry, or high-end boutique environments, with a proven track record of achieving sales targets and delivering exceptional client service.
Education
Secondary education or equivalent; tertiary education in hospitality, business, retail management, or luxury brand studies preferred.
Workplace
This position is based in Macau, Macau, China.
Culture
Richemont fosters a culture that values craftsmanship, heritage and exceptional client service. Teams operate with a strong sense of maison identity, collaboration and attention to detail, serving discerning international clients in refined retail environments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Boutique Associate», «Jewelry Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.