- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 13, 2026
About Chloé
Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.
Chloe Sales Associate role at Richemont's Selfridges boutique in London. The position combines client relationship management with omnichannel sales, requiring exceptional customer service, CRM proficiency, and operational excellence. The role demands active engagement with clienteling tools, personalized customer outreach, inventory management, and achievement of sales and KPI targets within a luxury retail environment.
Role & Responsibilities
- Deliver exceptional customer service and develop long-term client relationships as a trusted advisor to guests
- Actively manage CRM targets and implement personalized client reach-out campaigns using available clienteling tools
- Capture and maintain client data with detailed qualitative notes, building and managing a personal portfolio of clients
- Drive sales through omnichannel services and actively work toward individual, boutique, and KPI targets
- Complete mandatory training and participate in all commercial activities established by boutique management
- Monitor local trading environment and competitor activities to inform sales strategy
- Maintain impeccable store environment, back-of-house standards, and personal grooming throughout shifts
- Proactively communicate any structural or maintenance concerns to boutique management to preserve the luxury environment
- Implement store and back-of-house management guidelines and participate in inventory procedures
- Provide exceptional after-sales support and ensure client follow-up for ongoing service satisfaction
- Comply with all Richemont policies and luxury brand standards
Qualifications
- Demonstrated ability to deliver exceptional customer service in a luxury retail environment
- Strong interpersonal and relationship-building skills with proven ability to develop client loyalty
- Proficiency with CRM systems and clienteling platforms
- Ability to meet and exceed sales and KPI targets consistently
- Strong operational awareness and attention to detail in store management
- Flexibility and reliability as a team player
- Personal presentation and grooming standards appropriate for luxury retail
Skills
Experience
Demonstrated experience in luxury retail sales, customer service, or client-facing roles in a high-end environment. Prior experience managing client portfolios, achieving sales targets, and working with CRM systems preferred.
Education
Secondary education or equivalent; further training in luxury retail, hospitality, or customer service is advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Style Advisor», «Client Advisor», «Retail Associate», «Chloe Stylist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.