Richemont Sales Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 13, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Chloe Sales Associate at Selfridges London | Richemont luxury retail role combining client relationship management with omnichannel sales.
Role & Responsibilities
- Deliver exceptional customer service and develop long-term client relationships as a trusted advisor to guests
- Actively manage CRM targets and implement personalized client reach-out campaigns using available clienteling tools
- Capture and maintain client data with detailed qualitative notes, building and managing a personal portfolio of clients
- Drive sales through omnichannel services and actively work toward individual, boutique, and KPI targets
- Complete mandatory training and participate in all commercial activities established by boutique management
- Monitor local trading environment and competitor activities to inform sales strategy
- Maintain impeccable store environment, back-of-house standards, and personal grooming throughout shifts
- Proactively communicate any structural or maintenance concerns to boutique management to preserve the luxury environment
- Implement store and back-of-house management guidelines and participate in inventory procedures
- Provide exceptional after-sales support and ensure client follow-up for ongoing service satisfaction
- Comply with all Richemont policies and luxury brand standards
Qualifications
- Demonstrated ability to deliver exceptional customer service in a luxury retail environment
- Strong interpersonal and relationship-building skills with proven ability to develop client loyalty
- Proficiency with CRM systems and clienteling platforms
- Ability to meet and exceed sales and KPI targets consistently
- Strong operational awareness and attention to detail in store management
- Flexibility and reliability as a team player
- Personal presentation and grooming standards appropriate for luxury retail
Skills
Experience
Demonstrated experience in luxury retail sales, customer service, or client-facing roles in a high-end environment. Prior experience managing client portfolios, achieving sales targets, and working with CRM systems preferred.
Education
Secondary education or equivalent; further training in luxury retail, hospitality, or customer service is advantageous.
Workplace
The successful candidate will be located in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Style Advisor», «Client Advisor», «Retail Associate», «Chloe Stylist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.