Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve and exceed monthly sales targets as directed by management while developing a proactive client portfolio
• Deliver exceptional and personalized customer service throughout all touchpoints, including pre-sales, sales, and after-sales interactions
• Capture and accurately record client data in CRM systems to facilitate relationship building and follow-up engagement
• Participate in boutique operations including daily setup and breakdown, merchandising, display maintenance, and inventory management
• Cultivate and maintain client relationships through exceptional service delivery and participation in Maison-specific events and networking initiatives
• Remain current on industry trends, competitor intelligence, and product knowledge
• Resolve client concerns appropriately and escalate complex issues to management as needed
• Support in-store and offsite events while maintaining brand ambassadorship and professional demeanor

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
• General knowledge of timepiece movements
• Ability to work in a fast-paced retail store environment
• Proficiency with computer and internet platforms
• MS Office experience required; SAP knowledge preferred

Skills

Experience

2 to 5 years of professional experience in luxury retail, service, or hospitality environments; demonstrated expertise in client engagement and sales achievement within high-end settings.

Education

College degree preferred.

Workplace

Benefits

Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) retirement plan with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off for community engagement.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.