Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Deliver outstanding customer service by greeting and acknowledging all customers with exceptional product knowledge and professional standards
• Manage client relationships through after-sales support, handling inquiries and providing recommendations aligned with Maison values
• Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management on client development plans
• Accurately capture and utilize client data for follow-up and relationship building using available tools
• Assist with daily boutique operations including set-up, breakdown, display merchandising, and maintenance of back-stock
• Participate in daily and annual inventories, cycle counts, and audit preparation
• Resolve client concerns appropriately and escalate to management as needed
• Maintain compliance with all security and operational policies for the Group and boutique
• Support in-store and offsite events, networking initiatives, and special projects as assigned

Qualifications

• 2 to 5 years of previous experience in luxury retail
• Ability to work Saturday and Sunday consistently, plus one weekday
• Ability to work retail hours including evenings, weekends, and availability for training and client events
• College degree preferred
• Strong interpersonal and communication skills
• Excellent customer service orientation with understanding of internal and external customer priorities

Skills

Experience

2 to 5 years of previous experience in luxury retail required. Must be able to work Saturday and Sunday consistently in addition to one weekday. Demonstrated ability to thrive in fast-paced retail environments and maintain professional standards befitting a luxury brand ambassador.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; access to employee assistance program.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.