Richemont Sales Associate

Overview

Richemont is a leading luxury goods group comprised of distinguished Maisons across jewellery, watches, leather goods and writing instruments. The group operates an international retail network and is recognised for craftsmanship, heritage-driven creativity and a client-centric retail model. As an employer, Richemont offers exposure to premium luxury brands and structured development pathways within an internationally minded organisation.

Role & Responsibilities

• Deliver exemplary, personalised client service to high-net-worth and aspirational customers, building long-term relationships through proactive clienteling and follow-up.
• Achieve and exceed boutique sales targets and KPIs through consultative selling and effective product storytelling.
• Maintain in-store visual merchandising and presentation standards in line with Maison guidelines, ensuring displays reflect seasonal campaigns and brand aesthetics.
• Manage transactions accurately using point-of-sale systems, handle cash and payment processing, and reconcile receipts at shift end.
• Oversee stock movements, including receiving, replenishment and inventory counts, and report discrepancies according to internal procedures.
• Provide product expertise across collections, advising clients on craftsmanship, materials and after-sales services such as repairs or servicing.
• Coordinate with boutique management and cross-functional teams to support events, private appointments and trunk shows.
• Adhere to brand loss-prevention, data-protection and compliance policies, safeguarding client confidentiality and store assets.

Qualifications

• Proven track record in retail sales, preferably within luxury goods or premium fashion accessories.
• Exceptional interpersonal and communication skills with the ability to engage discerning clientele.
• High standards of personal presentation and professional demeanour consistent with a luxury retail environment.
• Demonstrable numeracy and accuracy for handling transactions and basic stock control.
• Flexible availability to work evenings, weekends and peak trading periods typical of boutique retail.

Skills

Experience

Typically 1–3 years of direct sales experience in luxury retail or an upscale boutique environment; demonstrable success meeting sales targets and delivering high-touch client service.

Education

Secondary education (high school diploma) required; vocational training or certificates in retail, sales or luxury management preferred.

Workplace

Culture

Richemont cultivates a service-led, craftsmanship-focused workplace where respect for heritage brands coexists with commercial rigor. Teams operate in a collaborative, client-centric atmosphere with emphasis on personal development and adherence to exacting brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.