Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve and exceed monthly sales targets as directed by management, with commission and overtime eligibility
• Deliver outstanding and exceptional customer service by greeting and acknowledging every client, maintaining solid product knowledge, and ensuring a unique experience before, during, and after purchase
• Provide after-sales support and recommendations in accordance with Maison values when dedicated after-sales staff are unavailable
• Cultivate new and existing client relationships through CRM initiatives, accurately capturing client data for follow-up and relationship building
• Assist in the development and execution of in-store and offsite events and networking activities in partnership with management
• Maintain security and operational compliance with all Group, Maison, and boutique policies and procedures
• Support daily boutique operations including set-up, breakdown, merchandising, display maintenance, and inventory management
• Actively participate in daily and annual inventories and cycle counts to prepare for successful audits
• Remain current on industry news and competitor intelligence
• Support special projects as needed, including price changes and back-office responsibilities

Qualifications

• Ability to work Saturday and Sunday consistently in addition to one weekday
• 2 to 5 years of previous experience in luxury retail
• Excellent interpersonal and communication skills
• Strong understanding of customer service needs and priorities
• Strong attention to detail with ability to handle multiple tasks simultaneously and with precision
• General knowledge of timepiece movements (preferred)
• Additional language skills (preferred)
• Genuine commitment to representing the Maison as an Ambassador for the Brand

Skills

Experience

2 to 5 years of previous experience in luxury retail, with demonstrated ability to achieve sales targets and manage client relationships in a high-end environment. Availability to work retail hours including weekends and willingness to travel for training, client events, and conferences required.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; access to employee assistance program.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.