Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide exceptional and personalized customer service at every interaction, greeting and acknowledging all clients
• Adapt sales approach according to client needs, motivations, and preferences
• Negotiate objections with professionalism and facilitate successful transactions
• Assist after-sales clients with product care, maintenance, and warranty support
• Cultivate new and existing client relationships through proactive outreach and Maison-specific CRM initiatives
• Accurately capture and maintain client data for relationship building and follow-up activities
• Partner with management to develop client engagement plans and support in-store and offsite events
• Maintain current knowledge of industry news, trends, and competitive landscape
• Ensure compliance with all security, operational, and Group policies and procedures
• Assist with daily boutique setup, breakdown, and maintenance of displays
• Actively participate in inventory counts, cycle counts, and audit preparation
• Support special projects including price changes and back-office administrative tasks

Qualifications

• 2 to 5 years of experience in luxury retail, service, or hospitality environments
• General knowledge of timepiece movements and mechanical watch functionality
• Proficiency in Microsoft Office applications
• Ability to work efficiently in a fast-paced retail environment
• Excellent interpersonal and communication skills
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Professional demeanor and genuine brand ambassador presence
• Self-starter with collaborative team-player approach

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environment, with demonstrated success in client-facing sales roles and understanding of luxury market dynamics.

Education

College degree preferred.

Workplace

Benefits

Medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.