Richemont Channel Sales Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 23, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Channel Sales Manager in Hong Kong to lead strategic sales channel operations for a luxury Maison specializing in jewelry, watches, and accessories.
Role & Responsibilities
- Develop and implement relationship management plans for complex, high-value customer accounts, identifying and cultivating relationships with key decision-makers and influencers to ensure effective two-way communication and issue resolution
- Set clear sales call objectives, develop tailored presentations aligned with customer interests and concerns, gather market intelligence, and secure written agreements on customer requirements
- Build and maintain a personal professional network within the luxury sector; represent the organization at industry events to enhance market visibility and organizational reputation
- Design and present bespoke product-and-services solutions incorporating mid- to long-term customer needs and input from internal specialists; negotiate agreements within commercial parameters or escalate non-standard proposals to senior management
- Manage pricing and terms negotiations with external strategic partners, controlling specific business performance segments and ensuring alignment with financial objectives
- Oversee contract portfolio management, including the negotiation of service-level agreements and coordination of major contract delivery and compliance
- Implement and optimize the CRM system within the area of responsibility, identifying system improvements to enhance customer relationship management effectiveness
- Establish and monitor compliance management protocols for external partners within assigned business segments
- Develop product education and training programs for channel partners to enhance sales effectiveness and market knowledge
- Act as a subject matter expert on industry regulations, emerging best practices, and operational management; maintain professional accreditations and stay current with sector developments through continuing professional development and industry engagement
- Manage relationships with channel partners, providing training and support to ensure effective product representation and sales execution
- Ensure all activities align with the organization's diversity and inclusion policies
Qualifications
- Master's Degree or equivalent professional qualification
- Extensive experience in enterprise sales, account management, or channel management within the luxury goods or premium retail sector
- Demonstrated ability to manage complex customer relationships and navigate sophisticated commercial negotiations
- Proven supervisory or mentoring experience with junior colleagues
- Subject matter expertise in luxury goods, watches, jewelry, or high-end accessories
- Strong understanding of CRM systems and their strategic application to customer relationship management
Skills
Experience
Extensive professional experience enabling the candidate to independently handle the majority of complex sales situations and provide advisory guidance to others. Experience in direct sales, online sales, retail operations, or wholesale account management within the luxury sector is strongly preferred.
Education
Master's Degree or equivalent professional qualification in business, sales management, international business, or a related field.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Channel Director», «Channel Sales Executive», «Account Manager - Strategic Channels», «Sales Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.