Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management, ensuring each client receives outstanding and exceptional customer service
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management to develop strategic client plans
• Capture client data accurately and consistently for follow-up and relationship building, effectively utilizing available CRM tools
• Assist and support after-sales clients in accordance with Maison values, providing recommendations that ensure an exceptional experience
• Adapt sales approach according to client needs and motivations, negotiating objections with ease and professionalism
• Maintain current knowledge of industry news, competitor activity, and timepiece movements to enhance product expertise
• Resolve client issues and concerns appropriately, escalating to management when necessary
• Participate in daily boutique operations including set-up, breakdown, merchandising, and inventory management
• Maintain security and operational compliance with all Group, Maison, and boutique policies and procedures
• Support in-store and offsite events, client networking initiatives, and special projects as assigned

Qualifications

• 2 to 5 years of previous experience in luxury retail
• College degree preferred
• General knowledge of timepiece movements preferred
• Excellent interpersonal and communication skills
• Strong understanding of customer service needs and priorities (internal and external)
• Genuine commitment to embodying Maison Ambassador values

Skills

Experience

2 to 5 years of luxury retail experience required. Must be able to work Saturday and Sunday consistently in addition to one weekday. Availability required for retail hours including weekends, as well as travel for trainings, client events, and conferences.

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program; commission and overtime eligible

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.