Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide exceptional customer service to every client, including pre- and post-sales support, with emphasis on product knowledge and client experience
• Develop and cultivate new and existing client relationships through proactive engagement and Maison-specific CRM initiatives
• Accurately capture and maintain client data for follow-up and relationship building using available tools
• Appropriately resolve client concerns and escalate issues to management as needed
• Assist with daily boutique operations including set-up, breakdown, merchandising, and display maintenance
• Actively participate in inventory counts, cycle counts, and audit preparation
• Assist with special projects including price changes and back-office responsibilities
• Support in-store and offsite events and networking initiatives in partnership with management
• Maintain compliance with all security and operational policies for the Group and Maison

Qualifications

• 2–5 years of prior experience in luxury retail
• Ability to work Saturday and Sunday consistently, plus one weekday
• College degree preferred
• MS Office proficiency required; SAP knowledge preferred
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to manage multiple tasks simultaneously
• General knowledge of timepiece movements preferred
• Additional language skills are advantageous

Skills

Experience

2–5 years of previous experience in luxury retail, with demonstrated success in sales achievement and client relationship management. Candidate must be available to work retail hours including weekends and travel for trainings, client events, and conferences.

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; employee assistance program

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.