Richemont Sales Associate

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Location
BostonMassachusettsUSA
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
High Jewelry
Posted
Mar 16, 2026

About Richemont

Richemont is a pre-eminent international luxury goods group comprising a portfolio of distinguished maisons across jewellery, watches, leather goods and writing instruments. The group prioritizes artisanal craftsmanship, heritage-led creativity and elevated client service, offering career mobility across its network of boutiques and maisons.

Cartier seeks a Sales Associate in Boston to achieve sales targets, build client relationships, and deliver exceptional service in luxury jewelry and watches retail.

Role & Responsibilities

  • Consistently achieve and exceed monthly sales targets as directed by management
  • Deliver outstanding and exceptional customer service with outstanding product knowledge, greeting and acknowledging every customer
  • Adapt sales approach according to client needs and motivations, negotiate objections effectively
  • Assist after-sales clients in accordance with Maison values and provide recommendations for exceptional experiences
  • Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives
  • Accurately capture and maintain client data for follow-up and relationship building using available tools
  • Resolve client issues appropriately and escalate to management as needed
  • Support in-store and offsite events, networking activities, and client engagement initiatives
  • Understand and comply with all security and operational policies for the Group, Maison and boutique
  • Assist with daily set-up and breakdown, merchandising, display maintenance, and inventory management
  • Participate actively in daily and annual inventories and cycle counts to ensure successful audits

Qualifications

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
  • General knowledge of timepiece movements
  • Excellent interpersonal and communication skills
  • Strong understanding of customer service needs and priorities
  • Strong attention to detail with ability to handle multiple tasks simultaneously and with precision

Skills

MS Office SAP (preferred) Computer and internet proficiency CRM systems utilization Product knowledge across luxury jewelry and timepieces Client relationship management Sales negotiation Inventory management

Experience

2 to 5 years of previous experience in luxury retail, service or hospitality environment. General knowledge of timepiece movements is required.

Education

College degree preferred.

Workplace

The successful candidate will be located in Boston, Massachusetts, USA.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off.

Culture

Richemont cultivates a client-centric, craft-focused workplace where respect for artisanal traditions meets contemporary retail excellence. The organisation encourages cross-maison collaboration and professional development within an international network of boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.