Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Achieve and exceed monthly sales targets as directed by management while serving as an active ambassador of the Cartier Maison
• Provide exceptional customer service to all clients, including greeting, product consultation, sales negotiation, and after-sales support in accordance with Maison values
• Cultivate new and existing client relationships through consistent CRM engagement, accurately capturing client data and participating in in-store and offsite events
• Maintain comprehensive knowledge of timepiece movements, industry news, and competitive landscape to inform client consultations
• Execute daily boutique operations including store setup and breakdown, merchandising display maintenance, back-stock organization, and inventory management
• Participate in cycle counts and annual inventory audits, assist with price changes and special projects, and maintain compliance with all Group, Maison, and boutique security and operational policies

Qualifications

• 2 to 5 years of experience in luxury retail, service, or hospitality environments
• General knowledge of timepiece movements and luxury goods
• Proficiency with MS Office and internet technologies
• SAP experience preferred
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to manage multiple tasks simultaneously
• Ability to work flexibly within retail hours, including weekends and availability for training and client events

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environments

Education

College degree preferred

Workplace

Benefits

Medical, dental, and vision insurance programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.