Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management
• Provide outstanding customer service through greeting, acknowledging every customer, and maintaining exceptional standards before, during, and after purchase
• Develop and maintain comprehensive client portfolios, capturing client data accurately for relationship building and follow-up
• Assist after-sales clients in accordance with Maison values and serve as a referent for exceptional client experiences
• Cultivate new and existing client relationships through service excellence and Maison-specific CRM initiatives
• Partner with management to develop client support plans and participate in in-store and offsite events
• Resolve client issues appropriately and escalate to management as needed
• Remain current on industry news and competitive landscape
• Comply with all security, operational, and Group policies and procedures
• Assist with daily boutique setup, breakdown, maintenance of displays and back-stock
• Participate in daily and annual inventories and cycle counts to ensure successful audits
• Support special projects including price changes and back office responsibilities

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environments
• General knowledge of timepiece movements
• Proficiency with MS Office; SAP knowledge preferred
• Excellent interpersonal and communication skills
• Strong understanding of customer service priorities and internal/external customer needs
• Strong attention to detail with ability to handle multiple tasks simultaneously and with precision
• Availability to work retail hours including weekends and travel for trainings and events

Skills

Experience

2 to 5 years of experience in luxury retail, service, or hospitality environments with demonstrated customer service excellence and sales achievement

Education

College degree preferred

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.