Chloé Sales Associate

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Chloe seeks a Sales Associate to serve as an ambassador of the Maison, welcoming guests and providing exceptional client experiences at the Bicester boutique. The role combines client relationship management, omnichannel sales excellence, and operational leadership, with responsibility for developing long-term client relationships, achieving CRM and sales targets, and maintaining impeccable store standards. This is a full-time, fixed-term position covering maternity leave.

Role & Responsibilities

• Deliver exceptional customer service and develop long-term client relationships, serving as a trustworthy advisor to each guest
• Manage CRM targets and implement personalized reach-out campaigns using all available clienteling tools
• Capture and maintain accurate client data and qualitative information to support portfolio development
• Drive omnichannel sales growth by leveraging all available services and channels to meet boutique and individual sales KPIs
• Actively participate in training programs and commercial activities set by boutique management
• Maintain impeccable store environment, back-of-house standards, and personal grooming at all times
• Proactively communicate structural or maintenance needs to boutique management to ensure a luxurious environment
• Implement store and back-of-house management guidelines and actively participate in inventory procedures
• Support after-sales clients and follow up to ensure flawless after-sales service
• Comply with all Richemont policies and luxury retail standards

Qualifications

• Demonstrated entrepreneurial mindset and commitment to operational excellence
• Strong interpersonal skills with ability to build and nurture client relationships
• Experience in luxury retail or high-end customer service environment preferred
• Proficiency in CRM systems and clienteling tools
• Multilingual capability; proficiency in Mandarin or Arabic highly advantageous

Skills

Experience

Experience in luxury retail, high-end fashion boutiques, or equivalent client-facing roles within premium retail environments is strongly preferred. Familiarity with omnichannel retail operations and CRM-driven sales approaches is advantageous.

Education

Secondary education or equivalent. Formal training in luxury retail, hospitality, or customer service is advantageous.

Workplace

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.