Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets as directed by management while adapting sales approach to individual client needs and motivations
• Deliver outstanding customer service by greeting every client, maintaining exceptional service standards, providing comprehensive product knowledge, and ensuring a premium experience before, during, and after purchase
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives, partnering with management to develop client acquisition and retention strategies
• Capture and accurately maintain client data utilizing available CRM tools, ensuring precise follow-up and relationship building
• Resolve client concerns appropriately and escalate complex issues to management as needed
• Support in-store and offsite events, networking initiatives, and client engagement activities in coordination with management
• Participate in daily boutique set-up and breakdown, merchandise displays, and maintain inventory integrity
• Actively engage in daily and annual inventory cycles and cycle counts to prepare for audits and ensure operational accuracy
• Maintain compliance with all security, operational, and corporate policies specific to Richemont, Cartier, and the boutique
• Execute special projects including pricing updates, back-office support, and other operational initiatives as assigned

Qualifications

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environments
• General knowledge of timepiece movements
• College degree preferred
• Excellent interpersonal and communication skills
• Strong understanding of customer service needs and priorities
• Strong attention to detail with ability to manage multiple tasks simultaneously and with precision

Skills

Experience

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements is required. Additional language skills are advantageous.

Education

College degree preferred.

Workplace

Benefits

Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.