Richemont Sales Associate

Overview

Richemont is a Geneva-based luxury goods group whose maisons include leading houses in watches, jewellery, leather goods and writing instruments. The group operates a portfolio of high-end brands focused on craftsmanship, artisanal savoir-faire and long-term brand stewardship, and provides global retail platforms and career pathways within a network of specialist maisons.

Role & Responsibilities

• Deliver personalised, high‑touch client service to local and international clientele, cultivating long-term relationships and repeat business.
• Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and appointment management.
• Demonstrate authoritative product knowledge across relevant maisons and collections; present merchandise with attention to storytelling and provenance.
• Maintain boutique standards: visual merchandising, window presentation, stock replenishment, pricing integrity and inventory accuracy.
• Process sales transactions, after‑sales services and repairs; manage cash handling and POS transactions according to company procedures.
• Record and update client data in the CRM, follow up on leads, and coordinate with store management for special orders and client requests.
• Ensure compliance with loss‑prevention, brand security and regulatory requirements when handling high‑value goods.

Qualifications

• Proven ability to provide discreet, consultative service in a luxury retail environment.
• Excellent verbal communication and interpersonal skills; polished presentation and professional demeanour.
• Strong numeracy and cash handling reliability.
• Flexible availability including evenings, weekends and public holidays; willingness to support event and trunk‑show schedules.
• Understanding of client confidentiality and luxury service protocols.

Skills

Experience

Typically 1–3 years' retail experience, preferably within luxury, premium fashion, watches or jewellery; demonstrable track record of meeting sales targets and building lasting client relationships.

Education

Secondary school completion; tertiary qualification in retail, hospitality, fashion or a related discipline is advantageous but not required.

Workplace

Culture

Richemont’s maisons prioritise artisanal excellence, brand heritage and meticulous client service. The work environment values discretion, mentorship and cross‑brand collaboration, offering exposure to high‑value products and specialist retail practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.