Richemont Sales Associate (ACT - Academy for Commercial Talent)
Richemont seeks an ACT Sales Associate in Chicago — an entry-level luxury retail role focused on clienteling and sales development.
Overview
Richemont is a global luxury goods group comprising several prestigious maisons across jewellery, watches, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, heritage-driven creativity and long-term career development, offering structured training programs and international mobility within its portfolio of maisons.
Role & Responsibilities
- Deliver exemplary, personalised client service consistent with luxury-brand standards and store KPIs.
- Progress through the ACT training curriculum to develop product knowledge, clienteling and commercial skills.
- Drive sales performance by achieving individual and store targets through proactive client acquisition, follow-up and relationship management.
- Maintain visual merchandising, presentation standards and housekeeping to reflect brand aesthetics.
- Operate point-of-sale systems and ensure accurate transaction handling, returns and client records.
- Support inventory processes including receiving, stock replenishment and periodic stock counts.
- Collaborate with store leadership and colleagues to execute marketing initiatives, events and client appointments.
Qualifications
- Excellent interpersonal and communication skills with a polished, professional demeanour.
- Strong customer-focus and ability to build long-term client relationships (clienteling mindset).
- Flexibility to work retail hours including evenings, weekends and public holidays.
- Ability to stand for extended periods and to handle light physical tasks associated with store operations.
- Authorization to work in the United States.
Skills
Experience
Entry-level role within Richemont's ACT programme; no extensive prior experience required. Previous experience in luxury retail or high-end customer service is advantageous but not mandatory.
Education
High school diploma or equivalent required; tertiary education in business, retail or hospitality is advantageous.
Workplace
This position is based in Chicago, Illinois, USA. Cerulean lists 29 open roles in Chicago, including 2 posted recently. The broader Illinois area accounts for 46 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 2.264 open positions, with 71 posted this week.
Culture
Richemont cultivates a culture founded on craftsmanship, discretion and client excellence. The organisation invests in employee development through structured learning paths such as the Academy for Commercial Talent, encouraging cross-brand collaboration and international career progression within its maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.