Richemont Sales Associate (ACT – Academy for Commercial Talent)

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Seniority Entry-Level
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Richemont seeks a Sales Associate (ACT program) in Boston to join its luxury retail team, delivering personalised client service and commercial excellence.

Overview

Richemont is a Switzerland-based luxury goods group comprising distinguished maisons across jewellery, watchmaking, leather goods and lifestyle maisons. The group is recognised for artisan craftsmanship, heritage-driven brands and structured talent development programs designed to cultivate retail and commercial expertise across its maisons.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build lasting client relationships through proactive clienteling and follow-up.
  • Participate fully in the Academy for Commercial Talent curriculum, applying classroom learning to daily boutique operations.
  • Achieve and contribute to commercial objectives and KPIs through upselling, cross-selling and conversion improvement.
  • Develop and maintain in-depth product knowledge across relevant categories (e.g. watches, jewellery, leather goods) to advise clients confidently.
  • Support merchandising standards, visual presentation and stock management to uphold the maison’s brand aesthetic.
  • Operate point-of-sale systems, process transactions accurately and ensure compliance with after-sales and service procedures.
  • Collaborate with store colleagues and regional teams on client events, private appointments and CRM-driven initiatives.

Qualifications

  • High school diploma or equivalent required; bachelor’s degree in business, luxury management, hospitality or related field preferred.
  • Professional, polished presentation and the ability to represent a luxury maison with discretion and cultural sensitivity.
  • Right to work in the United States without sponsorship.
  • Flexible availability, including evenings and weekends, to support boutique trading hours and client events.

Skills

Clienteling and relationship management Luxury product knowledge (watches, jewellery, leather goods) Visual merchandising and boutique presentation Point-of-sale and transaction accuracy Commercial selling techniques (upselling, cross-selling, conversion focus) After-sales service coordination and attention to detail Strong interpersonal and communication skills

Experience

Entry-level position: ideal candidates will have 0–2 years of customer-facing experience in retail, hospitality or luxury environments; prior luxury or high-end retail experience is advantageous but not mandatory given the Academy training.

Education

High school diploma or equivalent required; bachelor’s degree preferred.

Workplace

The successful candidate will be located in Boston, Massachusetts, USA. 44 luxury roles are listed in Boston on Cerulean, 2 posted in the last 48 hours. Across the Massachusetts region, Cerulean lists 54 open positions — 2 listed in the past two days. Cerulean currently advertises 2.232 open roles in USA, including 74 added in the last 48 hours.

Culture

Richemont fosters a culture that values craftsmanship, heritage and long-term talent development. The organisation emphasises mentorship and structured training through initiatives such as the Academy for Commercial Talent, while expecting high standards of client care and professional conduct within a collaborative, brand-driven workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.