Richemont Sales Associate — Academy for Commercial Talent (ACT)
- Location
- Seniority
- Entry-Level
- Posted
- Mar 26, 2026
About Richemont
Richemont is a leading Swiss luxury goods group comprising several maisons in jewellery, watchmaking, leather goods and accessories. The group emphasizes artisanal craftsmanship, long-term brand stewardship and a retail network built on personalised client relationships. As an employer, Richemont invests in talent development and boutique-level training to preserve maison heritage while driving contemporary retail excellence.
Richemont is hiring a Sales Associate (ACT) in Santa Clara — entry-level luxury retail role focused on client service and academy training.
Role & Responsibilities
- Deliver exceptional, highly personalised client service consistent with luxury house standards; build and maintain client relationships through proactive clienteling.
- Achieve individual and store sales targets by executing consultative selling techniques and converting high-value opportunities.
- Participate fully in the ACT training curriculum, assimilating product knowledge across jewellery, watches or leather categories and applying it on the shop floor.
- Execute immersive merchandising and visual standards to present products with exacting attention to brand guidelines.
- Operate point-of-sale systems, manage transactions, returns and gift services with discretion and accuracy.
- Support stock management and inventory controls, including receiving, tagging and loss-prevention procedures.
- Collaborate with store management and cross-functional teams (e.g., CRM, client services) to support events, client appointments and post‑sales follow-up.
Qualifications
- Strong interpersonal and communication skills with a service-oriented mindset.
- Demonstrable passion for luxury goods, craftsmanship and brand storytelling.
- Ability to learn rapidly in a structured academy environment and translate training into commercial impact.
- Legal authorization to work in the United States for the duration of employment.
- Flexible availability including weekends and peak retail periods.
Skills
Experience
Entry-level role; prior retail or luxury sales experience is advantageous but not required. Candidates with 0–2 years of customer-facing experience who demonstrate commercial aptitude and a strong interest in luxury are encouraged to apply.
Education
High school diploma or equivalent required; vocational training or coursework in retail, hospitality or luxury brand management is preferred.
Workplace
This position is based in Santa Clara, California, USA, within easy reach of San Jose.
Culture
Richemont boutiques combine a reverence for artisanal heritage with a high-performance retail culture. Teams operate collaboratively, prioritising client intimacy, rigorous product knowledge and continuous development via structured training programmes such as ACT.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor — Luxury Retail», «Client Advisor — Retail Academy», «Retail Associate — Luxury Goods», «Customer Experience Associate — Luxury», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.