Richemont Sales & CRM Coordinator
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 7, 2026
About Richemont
Richemont is a global luxury goods group comprising a portfolio of prestigious maisons spanning watches, high jewellery, writing instruments and accessories. The group is recognised for custodianship of artisanal savoir-faire, selective retail networks and an emphasis on client service and long-term brand heritage. As an employer, Richemont offers roles that combine operational rigour with exposure to high-end retail and maison-level commercial initiatives.
Richemont is hiring a Sales & CRM Coordinator in London to manage clienteling, CRM campaigns and boutique sales support for its maisons.
Role & Responsibilities
- Coordinate end-to-end CRM activity for London retail operations, including campaign setup, segmentation, scheduling and performance tracking.
- Maintain and enrich the client database to support personalised clienteling and VIP outreach, ensuring data accuracy and segmentation integrity.
- Produce regular sales and CRM performance reports and dashboards to inform boutique managers and central stakeholders on KPIs and campaign ROI.
- Liaise between boutiques, regional sales teams and central marketing to implement promotions, loyalty programs and bespoke client events.
- Support boutique sales teams with lead management, appointment scheduling and follow-up processes to maximise conversion and retention.
- Ensure compliance with data-protection requirements (e.g., GDPR) across all CRM processes and advise on best-practice consent management.
- Drive continuous improvement by identifying process efficiencies, contributing to CRM strategy and supporting local training on clienteling tools.
Qualifications
- Proven experience working with CRM processes in luxury retail or premium service environments.
- Strong analytical aptitude with the ability to translate data into actionable sales insight and campaign recommendations.
- Excellent interpersonal and written communication skills, with proven experience supporting multi-disciplinary teams.
- High attention to detail and organisational competence to manage simultaneous campaigns and boutique requests.
- Demonstrable understanding of clienteling principles, VIP service standards and data protection obligations.
Skills
Experience
Minimum of 2 years' experience in CRM, clienteling or sales-support roles within luxury retail or premium services, with demonstrable exposure to campaign execution and boutique operations.
Education
Bachelor's degree in business, marketing or a related discipline preferred, or equivalent practical experience in luxury retail CRM.
Workplace
The role is situated in London, England, UK.
Culture
Richemont combines stewardship of traditional craftsmanship with modern commercial disciplines. The working environment values discretion, meticulous attention to client relationships and cross-maison collaboration, offering candidates exposure to high-calibre luxury retail operations and opportunities for professional development within an international group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM & Sales Coordinator», «Clienteling Coordinator», «Sales Support & CRM Specialist», «Client Relationship Coordinator», «Retail CRM Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.