Richemont Sales Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage prospective customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer enquiries and complaints, resolve them where possible, refer complex issues to others, and ensure customers receive an appropriate response.
• Set clear objectives for each sales call or meeting; present using standard materials; ask relevant questions to assess customer interest and identify and address requests for further information or explanation.
• Identify prospective customers through information, referrals and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Identify products or services that meet customers’ stated needs, recommend quantities and product configurations using personal expertise, explain the selection, and invite customers to purchase at standard prices and terms and conditions of sale.
• Schedule follow-up actions and enter relevant customer information into the CRM system after each contact to support call planning, customer retention and business development with quality data.
• Assist with developing internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Understand and follow organizational policies and procedures, relevant regulatory codes and codes of conduct; obtain supervisor or manager authorization for exceptions to mandatory procedures.
• Meet personal objectives and use performance management systems to improve performance; or monitor team performance, allocate work, review completion, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisals.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; obtain or maintain relevant external professional accreditation where applicable. Keep up to date with relevant technology, external regulation and industry best practices through ongoing education, conferences and specialist media.

Skills

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.