Richemont Sales Advisor

Location
Seniority Junior
Department Retail & Boutique Operations
Industry Fine Watches & Horology
Posted ✦ Today
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Richemont is hiring a Client Advisor in Monterrey, Mexico — join a luxury maison as a boutique sales and clienteling specialist.

Overview

Richemont is a global luxury goods group comprising multiple maisons renowned for exceptional craftsmanship in watches, jewellery and high-end accessories. The company operates a portfolio of prestigious maisons that prioritise heritage, artisanal expertise and refined client experiences across selective retail locations worldwide.

Role & Responsibilities

  • Deliver bespoke, high-touch client service in a luxury boutique environment, proactively building long-term client relationships and repeat business.
  • Convert footfall and booked appointments through personalised presentations, product storytelling and attentive clienteling.
  • Maintain expert product knowledge across the maison’s range (materials, craft, movements and provenance) and translate technical details into compelling client narratives.
  • Manage client files and follow-up activity accurately using boutique CRM processes to nurture leads and customer lifetime value.
  • Operate point-of-sale and cash handling procedures with complete accuracy; ensure adherence to internal sales, delivery and returns protocols.
  • Support stock control, merchandising and visual presentation to brand standards, including window and in-store displays as directed.
  • Coordinate cross-functional activity with after‑sales, repairs and regional teams to ensure exceptional post‑purchase service.
  • Contribute to store KPI attainment (sales, conversion, average transaction value) and assist with events or private client occasions as required.

Qualifications

  • Proven track record in luxury retail or premium customer-facing sales (typically 1–3 years preferred).
  • Excellent interpersonal and communication skills with a polished, client-centred demeanour.
  • Demonstrable ability to manage confidential client information and sensitive transactions with discretion.
  • Fluency in Spanish and strong working proficiency in English; additional languages advantageous.
  • Legal right to work in Mexico and willingness to work flexible hours including weekends and evenings.

Skills

Clienteling and relationship management Luxury sales and upselling techniques Product knowledge (watches, jewellery or high-end accessories) Point-of-sale operation and cash handling Appointment booking and follow-up via CRM processes Visual merchandising and presentation to brand standards Professional telephone and email etiquette

Experience

Typically requires 1–3 years of experience in luxury retail, premium hospitality or an equivalent client-facing role demonstrating consistent sales performance and high standards of service.

Education

High school diploma required; vocational or tertiary studies in retail, hospitality, luxury management or a related field preferred.

Workplace

This position is based in Monterrey, Nuevo León, Mexico. Cerulean lists 32 open roles in Monterrey, including 4 posted recently. The broader Nuevo León area accounts for 33 active listings on Cerulean, 4 of which are new. In Mexico as a whole, Cerulean currently features 174 open positions, with 6 posted this week.

Culture

Richemont’s maisons emphasise heritage craftsmanship, meticulous quality and personalised client service. The working environment is collaborative and performance-driven, with a focus on professional development and preserving the brand’s standards of excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Boutique Client Relations Associate», «Retail Client Specialist», «Clienteling Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.