Richemont Sales Advisor

About Richemont

Richemont is a Switzerland-based luxury goods group that manages a portfolio of maisons specialising in watches, jewellery, leather goods and accessories. The group is recognised for its emphasis on craftsmanship, heritage brands and a client-centric retail model, offering opportunities for cross-maison mobility and career development within a global luxury network.

Role & Responsibilities

• Deliver exceptional, personalised client service that reflects the standards of a luxury maison and builds long-term relationships.
• Achieve and exceed individual and store sales targets through proactive prospecting, clienteling and upselling.
• Maintain expert product knowledge across watch and/or jewellery collections to advise clients accurately and confidently.
• Manage client records and follow-up activity using CRM and clienteling best practices to maximise repeat business.
• Perform point-of-sale transactions, returns and exchanges accurately and compliantly.
• Support visual merchandising standards and maintain the boutique presentation to brand guidelines.
• Assist with stock management, inventory reconciliation and receiving/processing deliveries.
• Participate in store events, trunk shows and private client appointments, including flexible hours (evenings/weekends) as required.

Qualifications

• Proven aptitude for client-facing roles; previous experience in luxury or premium retail preferred.
• Excellent verbal communication and interpersonal skills with a polished professional presentation.
• Demonstrated ability to meet sales targets and work to KPIs.
• Right to work in Australia (must be eligible to work in Melbourne).
• Availability to work a retail schedule including weekends and public holidays.

Skills

Experience

Typically 1–3 years of customer-facing retail experience; experience within luxury watch or jewellery retail is advantageous.

Education

Secondary school completion; tertiary qualification in retail, business or hospitality is advantageous but not required.

Workplace

Culture

Richemont cultivates a workplace that honours artisanal excellence and refined client service, valuing discretion, craftsmanship and long-term client relationships. Employees operate within an environment that encourages professional development across a portfolio of prestigious maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.