Richemont Sales Advisor

About Richemont

Richemont is a Switzerland-based luxury goods holding company comprising multiple maisons renowned for watches, jewellery and luxury accessories (including marques across watches and high jewellery). The group emphasizes craftsmanship, brand autonomy and long-term client relationships, supporting boutiques with global training and talent mobility across its maisons.

Role & Responsibilities

• Deliver exceptional, personalised client service to affluent and discerning customers in a boutique environment, building and maintaining long-term relationships.
• Achieve and exceed individual and store sales targets through consultative selling, product presentation and strategic upselling.
• Execute proactive clienteling activities: prospecting, appointment setting, follow-up communications and maintaining accurate client records.
• Present merchandise to the highest luxury standards; ensure visual merchandising and store presentation comply with brand guidelines.
• Operate point-of-sale systems accurately, manage transactions and maintain responsible cash and stock-handling procedures.
• Collaborate with boutique colleagues and management to support inventory management, receiving, stock replenishment and loss-prevention practices.
• Support after‑sales service and warranty processes, liaising with in-house service teams and central support when required.

Qualifications

• Proven retail sales experience, ideally within luxury watch, jewellery or premium accessories (1–3 years preferred).
• Demonstrable track record of meeting or exceeding sales targets and delivering outstanding client service.
• Excellent interpersonal and communication skills with the ability to engage high-net-worth clients.
• Availability to work retail hours, including evenings, weekends and public holidays; right to work in Australia.
• High degree of professional presentation, discretion and understanding of luxury customer expectations.

Skills

Experience

Typically 1–3 years of direct retail sales experience, with preference for candidates who have worked in luxury watches, jewellery or premium fashion boutiques and who can demonstrate sales KPIs and clienteling success.

Education

Secondary education (high school) or equivalent; tertiary study in retail, fashion, business or related disciplines is advantageous but not mandatory.

Workplace

Culture

Richemont’s maisons cultivate an environment centred on heritage, meticulous craftsmanship and elevated client experience. Boutique teams operate with a high degree of professionalism and brand-specific training, valuing discretion, continuous learning and internal mobility across the group’s luxury labels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.